Resolving Conflict in Teams Blog - Latest Comments

Re: I’ve Moved My Main Blog

Tammy Lenski — Sat, 23 Jan 2010 15:09:46 -0000

Good luck with the new blog, Guy! It's great you've found a way to re-energize your writing -- we all need that now and then.

Re: Confusion Breeds Conflict

Imelda B. — Fri, 04 Dec 2009 22:07:04 -0000

I found your site through a widget. I also have a site about communication skills and have written on the topic of conflict at work.

Your insight about how simple miscommunication may cause conflict has given me food for thought.

I had attributed miscommunication to significant differences (gender, age, etc.), but the cause could be as simple as just having a different understanding of things, like the people in the example you gave.

Thanks for sharing.

Re: Why I Don’t want to Be a Tolerant Person

recoveringengineer — Tue, 24 Nov 2009 08:52:31 -0000

Ronmossad,

I think we are making similar points - being "tolerant" can actually lead to intolerance.

I'm not suggesting that we try to understand and accept clearly immoral or unethical behavior (like firing people or physically abusing them because of their race).

I am suggesting that tolerance, as spoken of in so many contexts, is not actually a good thing. Insisting on "tolerance" can quickly come to mean that one person is "intolerant" as soon as they disagree with someone else's viewpoint. Then the first person gets labeled negatively and the second person becomes the victim. When, in fact, the two people just hold different viewpoints.

My intention in this post was not necessarily to point to larger societal issues. Rather, I'm focusing on day-to-day interactions in the workplace environment. An environment where, hopefully, we don't have to worry about sociopathic and other clearly unacceptable behaviors.

Re: Focus on Performance Issues

team building — Tue, 24 Nov 2009 04:25:08 -0000

i think in any team building on any particular work there should be better performance of the employee.

Re: Why I Don’t want to Be a Tolerant Person

ronmossad — Sun, 22 Nov 2009 16:45:11 -0000

Tolerance breeds intolerance? How can this be?

http://ronmossad.blogspot.com/...

Historically, the indecent minority has only been able to succeed due to the indifference of the decent majority. Understanding other cultures and peoples is a wonderful approach to life, but enabling intolerant cultures (that seek to restrict our own freedoms) is where we must draw the line.

Read on to find out more...

Re: Just Say “I’m Sorry”

darrengood — Thu, 19 Nov 2009 11:28:02 -0000

Research in the Uk suggests that 50 % of NHS patients who have a complaint just want the organisation to say sorry. In one to one communication the saying of sorry needs to be with all forms of communication ie verbal and non verbal.

Have a look at the blog here; http://good-sense-blog.co.uk/

Re: Focus on Performance Issues

jehan214 — Wed, 04 Nov 2009 00:50:39 -0000

Team building activities are important to enhance employee working skills as well as their relationship skills. It's also a good break from all the stress in work.

We had a great experience with Ripe Stuff. They were able to help us with our communication skills as well as conflict resolution .

Re: http://principledriven.com/blog/2009/10/29/777/

Tammy Lenski — Fri, 30 Oct 2009 06:54:05 -0000

Thanks for the link love, Guy!

Re: Acknowledge Emotions Before Solving Problems

KareAnderson — Mon, 05 Oct 2009 20:15:25 -0000

This is a widely-valuable approach Guy and helpful for me + sounds complementary to approach in book, Just Listen re responding to neuron deficit disorder - we all need to feel heard

Re: The Power of Thank-you

Diane — Sun, 27 Sep 2009 11:46:19 -0000

Guy, you're the one to whom thanks is due. Your generosity and graciousness stand as an example for all of us. You write straight from the heart, with quiet honesty, and I always learn something from your posts on this wonderful blog. Thanks for your collegiality, Guy, and for your kind words. I'm glad to know that my post touched a responsive chord.

Re: How Does The Nature Of Your Relationship Affect Conflict Resolution?

Dr.Sayed El-khatib — Wed, 23 Sep 2009 14:29:20 -0000

Yes,the relationship with other person that provided there is really or actually and exitance relationship.

Re: Why I Don’t want to Be a Tolerant Person

recoveringengineer — Wed, 23 Sep 2009 00:19:54 -0000

I think you make a good point about empathy. With empathy we truly understand the other person's viewpoint even when we don't necessarily agree with them. Thanks for stopping by and sharing your perspective.

Re: Why I Don’t want to Be a Tolerant Person

darrengood — Tue, 22 Sep 2009 10:03:23 -0000

Hi
It sounds to me like we are talking about Empathy. If we are demonstrating empathy, then we fully understand how the other person is perceiving the world, we are looking at a situation as if we are them and consequently understand it like they do.

Re: Why I Don’t want to Be a Tolerant Person

darrengood — Tue, 22 Sep 2009 09:40:33 -0000

Re: How Does The Nature Of Your Relationship Affect Conflict Resolution?

recoveringengineer — Thu, 03 Sep 2009 16:59:02 -0000

Darren,

I think you're right on target with your comment about trust. When I said I had a perspective on this in my post, the level of trust you have developed with the other person was one of the issues on my mind.

Thanks for stopping by to leave a comment.

Re: Road Rage, Interpretations, and Workplace Conflict

recoveringengineer — Thu, 03 Sep 2009 16:55:49 -0000

Hi Joan,

Thanks for stopping by and taking the time to leave a comment. Good observation that people don't usually mean to give offense. You hit on the essence of my thought exactly.

Re: How Does The Nature Of Your Relationship Affect Conflict Resolution?

Darren Good — Wed, 02 Sep 2009 16:44:29 -0000

I don't think this is a straight forward answer. Relationships are all about trust as you need this first to negotiate efficiently. The key to negotiation is trust.

Without trust you aren’t going to move forward but with most people you can build some element of trust. You can even build trust with animals.

You can build trust in different ways by demonstrating that you are listening, using your body language and the words that you use. Choosing your body language, tonality and words are the key to building rapour, which is the foundation to conflict resolution.

Re: Road Rage, Interpretations, and Workplace Conflict

joanschramm — Tue, 25 Aug 2009 07:57:45 -0000

Very true, and something to remember in all relationships. Most of the time, people don't mean to give offense -- they're not paying attention, or thinking about something else, or having a bad day themselves. When someone "offends" me, I try to take a moment, breathe, and consider if that person really meant it deliberately or if there's some other interpretation. And, even if he or she did mean to be offensive or insulting, I can still choose to react emotionally or not. I've found that a raised eyebrow, a smile and a calm, "Wow...I'm sure you didn't mean that the way it sounded" can go a long way to diverting hurt feelings and gives the other person a way to gracefully back out of the comment.

Thanks for an excellent post.

Re: How Does The Nature Of Your Relationship Affect Conflict Resolution?

recoveringengineer — Mon, 24 Aug 2009 10:20:59 -0000

Thanks. I'll come get a badge later.

Re: How Does The Nature Of Your Relationship Affect Conflict Resolution?

thedailyreviewer — Wed, 19 Aug 2009 03:24:54 -0000

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Re: Experience Is Mandatory But Learning Is Optional

KareAnderson — Tue, 11 Aug 2009 23:06:49 -0000

Guy
That is my favorite book on the brain & I have referred to it several times in blog posts
http://www.movingfrommetowe.co...
You may also find helpful the book, On Being Certain (also covered in my blog) and, related to memory, Carved in Sand

Re: Conflict Escalation – 5 Ways to Quickly Make a Conflict Worse

David — Mon, 10 Aug 2009 11:09:37 -0000

If you're interested in a real psychology-based personality test, check out our Personality Patterns app; it provides very detailed feedback in a visually, interactive format, along w/some cool social features. You can also find it on Facebook. On the go? Try it on your iPhone.

Re: Conflict Escalation – 5 Ways to Quickly Make a Conflict Worse

kathyelton — Sat, 08 Aug 2009 14:02:11 -0000

Thanks for this article. Sometimes we need to hear about what we should not do so we can see ourselves. Too often we want to believe that we are doing everything right, and this is a great reminder of those behaviors that are easy to slip into when we are not paying attention. I will be posting a link to this on my website.

Re: Free Hugs

recoveringengineer — Fri, 24 Jul 2009 21:45:57 -0000

I noticed the same things. It looked like some people were frightened, some thought it was a joke, and others did not know what to think. Thanks for stopping by and leaving your thoughts.

Re: Free Hugs

TheMediationTimes — Fri, 24 Jul 2009 20:59:49 -0000

Wonderful! It is so interesting to see how different people react to risk: the risk of looking foolish? The risk that it is a trick? And how the older and younger people just go for it - especially the skateboarder!